Healthcare administration in Pakistan still runs largely on paper and disconnected software. Appointment books, patient records, lab results, and billing exist in separate systems — or on paper — creating inefficiency and risk.

Noor Medical Centre approached us to build a unified platform that would modernise their operations without disrupting patient care during the transition.

The Challenge

The hospital had 200 beds, 45 doctors, and over 500 patient interactions per day. Any disruption to operations was unacceptable. We had to build the new system in parallel with their existing processes and migrate gradually.

What We Built

Patient Registration and Records: A centralised patient database with full medical history, visit records, lab results, and imaging reports. Searchable by patient ID, name, or phone number. Doctors access records from any terminal in the hospital.

Online Appointment Booking: A patient-facing portal where patients book appointments with specific doctors, choose time slots, and receive WhatsApp confirmations. OPD wait times dropped by 40% in the first month.

Pharmacy and Billing: Integrated pharmacy module that tracks drug dispensing against prescriptions. Billing auto-generates from consultations, procedures, and pharmacy items — reducing billing errors by 85%.

Lab Integration: Lab results are uploaded directly to the patient record and shared with the referring doctor via the system. No more paper reports getting lost.

The Result

Full rollout completed in 18 weeks with zero downtime to patient services. The hospital now processes billing in minutes rather than hours, and patient satisfaction scores improved significantly with online booking.